Return Policy


In the event that a customer requests a refund, they must first send the purchased product in perfect condition, closed, in original packaging in perfect condition, with its original labels and with a ticket or invoice attached to the product. Returns must be sent to Alonso de Córdova 5320, office 301, Las Condes, Santiago. Refunds will be accepted in the case in which the customer has not received their purchase within 120 days from the transaction date. In the case of pre-orders, places, or out of stock product the shipping window may be longer but will be specified in writing. After 30 days from the date of receipt of the product, which will be that indicated by the respective delivery company, no changes, returns and refunds will be accepted. Considering everything mentioned above, the provisions of the consumer protection law shall apply.


The prices of the products available on this site, while they appear on it, will only be valid and applicable online and will not be applicable to other sales channels used by the offering company.

The promotions offered on this website are not necessarily the same as those offered by other sales channels used by the company.

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